Application Support Analyst
Hiring Process
Time to Answer
2 open days
Process
1 Phone Call
1 Onsite Interview
Days to get an Offer
4 Days after Interview
Overview
Application Support Analyst with strong skills in OPS engineering, ITIL, Wintel/Unix/Linux environments, scripting (Python or Windows/Unix), Control-M, network components, and production operations. The role includes second-line support, release management, monitoring, documentation, and optimising application performance, requiring an Agile mindset, analytical thinking, and flexibility for on-call duties.
Job Responsibilities
- Provide second-line support for business Invest applications.
- Coordinate production deployments, including creation of runbooks and end-to-end deployment follow-up.
- Manage monitoring and documentation life cycle for application environments and ensure proper H2O (Handover to Operations) processes.
- Maintain flexibility to work outside normal business hours, including on-call rotation.
- Develop a comprehensive understanding of the IT environment with guidance from the team.
- Deliver technical and functional support to users and supervise the application’s technical and functional components.
- Orchestrate and manage application releases within the assigned perimeter.
- Create, maintain, and enrich the application documentation repository.
- Maintain and update standard operating procedures.
- Analyse, measure, and optimise the performance of technical and functional components to improve user experience.
- Facilitate technical integration of applications by leveraging existing products and services to reduce implementation time.
- Manage requests for functional enhancements and evolutions.
Must Have Skills
- At least 8 years of overall professional experience.
- Minimum 3 years of experience as an OPS Engineer deploying front-end applications.
- Experience working in a complex organisational environment.
- Management of production operations.
- Good business knowledge within the application’s scope
- Ability to understand technical and complex architecture design documents.
- Strong knowledge of network components (firewalls, load balancers) and protocols (TCP, HTTP; TLS is a plus).
- Solid IT knowledge across Wintel and Unix/Linux environments.
- ITIL knowledge.
- Scripting experience in Unix and/or Windows, or proficiency in at least one programming language such as Python.
- Knowledge of Control-M.
- Understanding of IT and Cybersecurity principles.
- Strong analytical thinking and problem-solving skills.
- Excellent oral and written communication skills.
- Agile mindset and thinking.
- Fluency in English and French or Dutch.
Nice to have
- Experience in the banking sector.
- Knowledge of infrastructure and application performance monitoring (preferred).
- Knowledge of Mainframe systems (preferred).
- Ability to work effectively in a dynamic, multi-cultural environment.
- Quick self-starter with a proactive attitude.
- Strong analytical and synthesis skills.
- Excellent oral and written communication skills.
What's great in the job?
- Great team of smart people, in a friendly and open culture
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Work at yechte
We are an independent digital consultancy with ambitious goals and a global presence. We support a diverse range of companies, building digital teams and delivering innovative digital solutions. Our multicultural and diverse workforce, comprised of ‘Global Citizens’, reflects this inclusivity.
We care about work-life balance and meeting the expectation of a growing team, investing in people because they are our greatest asset. Our consistent growth is a testament to this commitment.
Come work at yechte, a company on the rise, offering excellent benefits, opportunities for personal development, and the chance to learn from accomplished leaders. We are always looking for exceptional professionals to join our team.
What We Offer
Each employee has a chance to see the impact of his work. You work on real digital projects and make tangible contributions to the company. We want to provide to each individual personal, professional and social growth.
Attractive Benefits
We care about your comfort. At yechte we offer cost-effective and eco-friendly mobility plans, food allowances, and comprehensive healthcare support, enhancing employee satisfaction.
Personal Development
We care about your growth. At yechte we offer to boost your personal growth through tailored IT trainings and certifications, fostering a culture of agility and tech-driven expertise.
Flexibility
We care about your wellbeing. At yechte we offer flexi-hours and hybrid home/office work arrangements, enhancing employee work-life balance and productivity.
